In a situation like the other night's DL chat, I would have to imagine that no matter what Randy did, people would complain. The board members have to remember that as the moderator in this type of format, he has to stay as neutral as possible. This was the largest live chat that I have seen on FT, and in fact an experiment and learning process for them. Everyone has to remember that we wouldn't have http://www.saveskymiles.com/ if it wasn't for Randy.
The 2 biggest complaints raised were that the format was too slow with only 9 or 10 questions asked in 1 hour. Also only 2 of the questions were on the really important issues, and that they never really forced to address them and be pinned down because of the format.

Randy, these are some suggestions for the future when you have guests appearing:

1)You must have a 2 hour session. All that we did was hit the tip of the iceberg. There are many frustrated people out there.

2)Change the format so that for the 1st hour, you ask all of the questions whether they are pre-submitted or your own. The second hour should then be opened up to everyone in a moderated form, so that it doesn't get out of control. You must warn your guests that you will be like a Mike Wallace and will be asking hard hitting questions. No softballs allowed!

3)You have to figure out a way to permit follow-up questions for the entire chat. Frankly they avoided all of the real issues last night because we couldn't pin them down on the facts after they replied with their rehearsed script.

Randy, perhaps you can reach out to DL and invite them back for a timely follow-up chat during the next month, as nothing has really been resolved and explain to them that many of us are ready to leave DL unless this happens. Perhaps the proper location for this chat would be the Save SkyMiles chat room on FT Live. Invite everyone that registered with their email address on http://www.saveskymiles.com/ .

Once again I wish to thank you for your efforts, and I know that most of us do appreciate what you have done and are still trying to accomplish.

[This message has been edited by Rssrsvp (edited 01-20-2001).]

[This message has been edited by Rssrsvp (edited 01-20-2001).]