Hold on here, folks...I couldn't participate, but have read the DL board comments.

First off, shame on Delta. I totally agree, assuming the comments read are a true reflection of the Chat.

Shame on Randy...no way! Randy should be applauded for attempting to get some sort of dialogue going for us DL loyalists. Remember, the questions had to be submitted and there was no way to pre-determine how or if DL would even respond. That they took the high road cannot be dropped on Randy.

Shame on us for wasting an hour...maybe. Only you can determine that individually. As someone who has been extremely active in the SaveSkyMiles effort, I guess I'd like to hope that we may get some recognition as a group of people that won't stand for being treated shabbily.

Maybe I'm taking the 'eternal optimist' position, but this whole issue is far from over with just a bad chat session.

Thanks Randy for your efforts on our behalf.