You posters crack me up.

As the original poster of the message I just want to say thank you for your input as there are always two sides to an issue. Becasue of my dissapointment with the resolution, I vented on this thread and wanted to hear what others thought. Maybe "livid" was too strong a word but I was angry at the indifference the customer service rep had, not really caring about my concerns.

As far as my parenting skills someone questioned in a previous post...come on. We do look out the window and we do color together and we do puzzles but after about an hour, it gets old for them. The video is just one way to bide the time.

Finally, I'm no primadonna and rarley complain but I can tell you that the offer of "free headsets" to a customer who flies CO as much as I do is still insulting. That's just my feeling, right or wrong. I mean they give me 1000 FF miles just for booking on their website. How difficult would it be to do the same in this case to keep me a happy, long-term customer?