On the phone with BA's Toronto call center/re this morning arranging a reissue (surprisingly easy with a pleasant person, but it's off to rates so I'll refrain from praise just yet.) But in the course of the conversation I got the lowdown on pending changes in BA's telephone ops in N. America.

The Toronto call center being closed by year end (she said Dec. 31) and the functions including RTW "desk" are being transferred to Miami. There they will be handled by BA's current contract vendor (not BA employees - the Toronto people are.) The CSR on my call said that Miami is already swamped and she couldn't imagine how they'll handle the additional traffic. I didn't get the impression that they are especially thrilled in Canada about the changes.

I asked her where the rate desk will be and she said it's not moving. It's in India and has been for some time, so even now when you talk to BA (apparently system-wide) the rate desk they consult is in India.

Oh by the way I tried to get AA to reissue but because I'd already used all the AA segments booked on the original (BA) PNR, even though I'm adding a couple of "new" AA flights with the revised itinerary, they couldn't see the records on Sabre and told me I'd have to go to BA, sorry. I really don't get it - surely there must be some computer genius that could find a way to have Sabre see Amadeus records on joint tickets. But noooo....