Originally Posted by Falcon20

I flew from DTW-IAH on a CO B-737 that has audio / visual equipment onboard. I needed this becasue I was flying with my family, 2 kids and my spouse, and made sure the kids wouldn't be bored on the 3 hour flight. They are 6 and 9 yrs. old.

Anyway, the entire row 5 a,b,c did not have audio / visual system working. We could see the screen overhead in the aisle but no sound or music. The controls at every seat was inoperative.

Just got off the phone to 800-WE-CARE 2 (hah!) and they said there would be no compensation since it was "entertainment" and not considered should it fail. She offered me 3 inflight currency coupons for "free headsets" as a "goodwill gesture".

Needless to say I was livid. I am a Gold Elite and have spent countless thousands of dollars over a ten year period flying with these guys and have never formally complained. When I do ask for some compensation for the frustration, I get $15 worth of earphone certificates.

By the way, I used 100,000 FF miles for the trip and I feel I should be credited something. What do you think?