Originally Posted by Cacophony
Here's my experience with Delta phone agents:
If your call is routed to the India call center, the agent may not even know what Northwest is, much less whether your elite status entitles you to select seating.
If you call is routed to a NA call center, the agents are extremely knowledgable and will set you up in no time.
I don't even bother calling Delta after hours any more...during business hours it seems like about 75% of my calls go to a US call center. After 8pm Pacific it's all India.
I agree...
If you do get a person from another continent, ask for the "change ticket/reservation" dept and they'll transfer you back to North America. My experience is that because that dept has to know all the ins and outs of changing tickets, they are up-to-date on all the skyteam elite policy.