Just stayed over the weekend at the Mark Hopkins using a free weekend night cert gifted by a generous FTer.

Were you (or for multi-stayers are you generally) happy with the hotel/stay?We were there for an early birthday celebration, and had contacted the guest relations manager about a few questions. She actually asked us about the birthday when we checked in at the Club Intercontinental, but no further acknowledgement during the stay. Overall, we give this stay at solid B rating.

Which room did you book and which upgrade did you receive?
Booked the cheapest available superior room, which is higher category than the (basic) classic rooms and the delux rooms. Got confirmed upgrade to a 1-king Junior suite in a high floor with southeasterly city and bay view. Welcome gift was a nice fruit arrangement and bottle water.

How are the rooms?
All the rooms were refurbished in 2002, and is still in good shape. However, the bathroom is small, about 5x9', two standard TVs, one with VCR, the other with DVD. Very small closet, but with a good size work desk and a sofa and coffee table. Ceiling is 9' high, and couled with the 3 windows on a sunny SF weekend, the room feels spacious and bright. The website indicated that this room is 551 sqft.

How is the exec. lounge?
Standard supplement for Club Intercontinental is $60 per day. Ambassadors and RAs get the same discount of $30 day. This Club Intercontinental fee is a very good deal in my opinion, since it includes:
- Lounge access, with continental breakfast with cold cut and smoke salmon
- Afternoon tea at the lounge
- Evening cocktail and hors d'oeuvre
- Free internet workstations at the lounge, as well as HSIA in room
- Two pressings per day
- Free overnight shoeshine

The food quality at the lounge is average, and the attendants are not really vigilant in either cleaning vacanted tables, or refilling food offerings. Often tables and left unmade for more than half an hour, and food refills are sparse and often closed off before the schedule hours.

What was good and what was bad?
Decent room upgrade, good value for money. Especially since we were only charged one $30 Club Intercontinental fee, not sure whether this is standard policy when one uses a free weekend night cert.

Good:
- Pressing were delivered exactly as requested
- Club Intercontinenal was closed for a private function one afternoon, in substitution, complimentary afteroon tea service at the Nob Hill restaurant was offered. Service and food was just as good as for paying customer.
- Two vouchers for two cocktails each for the Top-of-the-Mark also given due to club closure, good service again even when using the drink voucher

Not so good, in addition to the lounge service issues mentioned above:
- Welcome gift was delivered into room while DND light was on. My wife was just changing out into an evening dress when the attendant knocked and with-in two seconds use his key to open the door.
- Ask lounge attendant for my folio for review as we use the computer in the lounge, twenty minutes later, he came by and apologize for the delay. Waited another 15 minutes before leaving, and got the folio from the front desk in one minute.
- Overnight shoe shine was not delivered to room, had to call each day to request deliver, even though we gave explicit instruction to leave them hanging on door handle if DND light is on.
- Door was opened for us exactly once during the two days. No offer to assist with luggage.
- Concierge was efficient but with a forced friendly smile.
- We spilled one of the shampoo bottle, and the request for additional amenity resulted in standard ones (Audley) for normal rooms, instead of the upgraded Penhaligon's

Value for $ or Priority Club Points? Would you return?
Would return, especially when utulizing buy-one-get-one-free weeekend cert. Good value for Club Intercontinental.