Join Date: Dec 2004
Location: ATL home; work in NYC, CLT, JAX, BNA, AUS, ORF and BTR
Programs: Delta Platinum and CRC, Starwood Platinum, Hertz Platinum/Presidents Circle, HHonors Diamond
Posts: 27
I have rented from Hertz 2-3 times per week over the last three years.
I agree, PHL is by far the worst Hertz location in the US.
I have rented six times from the PHL location and my name has never been on the board, I never get even a single class upgrade, and customer service is non-existent there. I always reserve a 4-wheel drive vehicle there in the winter months and have never received one. I too have arrived late, with my flight information provided in the reservation, with no car waiting for me.
The station manager's name is posted on the Hertz bus. I e-mailed him several times with no reply.