Originally Posted by chartreuse
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I've had several occasions where staff at check-in have told me it's no longer possible to waitlist at the airport with miles, only with VIPs. I usually ask them to speak to the exp desk, who sort it out most of the time.
Interesting. I was told in the LHR FL recently that it is, stricly speaking, against the rules to use a VIP upgrade on day-of-flight. He said that he would do it for me (and did) as an exception, but made it clear that it was outside the normal rules...
Cheers.