I've been hoping to get a free room in San Diego again for a summer Saturday night. I noticed a Ramada that I was able to get for free for an April date raised their rate for one specific Saturday night to $170. Expedia had it for $109. I told my friends about it as well today and we ended up with 1/2 dozen rooms for free. So I guess some revenue managers don't watch their rates closely enough...or not as closely as I do.

Once we started submitting claims for the guarantee, they started approving them in LESS than 1/2 an hour. That is simply amazing for any kind of customer service these days.