Originally Posted by scottmlew
Thx everyone for all of the replies. The EXP desk was unwilling/unable to split the ticket for me, claiming it was impossible (which made NO sense, since it was a full Y and should have been doable by refunding and repurchasing, if nothing else). I guess I'll just remember in the future to avoid such situations...
The general rule of thumb here is that, for things that we think should be doable (or have been for others) is to call back a time or two and try. "I've heard that it's possible...", "A friend of mine had you folks..." Stuff like that. Good luck.
Cheers.