I believe it was relevant to my purpose of trying to paint a picture to others as to the type, inflection, tone, volume, speech, and attitude of the coversation. Different type of people behave in certain ways and it is not inflamatory nor irrelevant to simply describe the people involved. It's OK to describe attributes or differences without assuming it infers an attitude of superiority or inferiority... Admidt it-you get the idea of what I overheard very clearly when I describe the people involved. Other descriptors such as Italian, Jewish, elderly, etc would all have painted a much different picture in your mind. That's all I was trying to do.
All people should be judged on their character, which is defined by one's actions. And the actions (behavior)of these employees were all I have referred to. Demographics (gender and race) were simply used to help others fully envision what I was trying to describe.
No offense is intended. I hope this clarification is acceptable.