Originally Posted by jacob_m
Most hotels (at least better ones) use a reservation system/program called Fidelio and I would guess Ritz/Carlton uses it as well.
Yes, actually, I know for a fact that the Ritz-Carlton Washington uses Fidelio.
While we were in the club lounge, "FIDELIO" was on the concierge's computer screen (in large letters). I didn't know what that meant at the time, but I do now.
Thanks.
Originally Posted by jacob_m
I would guess that's what they did and saw you had spent a lot of money and decided to give you better treatment, or they saw the potential for creating loyalty perhaps...?!
I'm not sure if I'd say that I spent "a lot" of money. I didn't pay rack rate, but I didn't pay bargain rates either.
And we spent a moderate amount on "extras," like restaurant charges, bar charges, and room service.