Originally Posted by dayone
I suggest rebooking on the website and adding “Using EEO” in the remarks. Good luck.
Adding comments into the remarks field just lets the hotel see what your comments are. Nothing else. If a hotel can accomodate requests made via those comments, they do. But frequently, especially as regards booking rates or availability, they can't. (Again, exceptions can and do happen, but they cannot be relied on to happen when needed.)