Hotels employees get 4 hours, once, when the hotel is opened. Hotel MR training after that is by existing employee to existing employee, and reading out of training manuals, which I've never seen, but would like to take a look at and see how closely the information in there matches the T&C on Marriot.com. (Ok, this is only what I can figure out from limited information.)

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There is no select service property out there that is giving it's associates four hours of training on MR when it opens. Most MR learning comes from parts of two CD's you watch, word of mouth from other associates who have been with the Company, and from a wallet sized card that MR sends out to all the properties every year that associates are supposed to refer to.

But those cards cover the basics but do not even come close to covering the T&C's.

The time and money to train associates on MR, or many other things, do not exist with the way the average select service hotel is allowed to be staffed.