Sure it's easy to get upgraded on NW... NOBODY want's to fly them, if their fare is equal to CO's. We fly then because CO doesn't go to that destination or NW is cheaper. NW does have nice employees... HOWEVER, the management has it's head firmly planted up (you know where). The employees of NW HATE their employer. And NW can do VERY bad things to travelers, they seem to have a knack for it. Planes older than Brittney Spears, the microwave, the cordless phone, the cell phone, the computer, etc. Don't get me started...