Who said I wasn't young-looking? I have already been told by a few of your peers that I am far too young to be a CSD. Sniff.

Anyway, it wasn't me, just another gorgeous new CSD out there to brighten your day!!! (I'm on 777s and 747s)

'These are the different versions on the back of the surveys for May only:
Check-in queue time and options for different methods of checking-in
Internet and self-service check-in kiosks
Assistance provided by BA before flight departure
Meal service levels and connecting times at Heathrow
Information provided on flight delays and changes
Lounge catering and check-in options

This survey is a very cost-effective way of providing the business with important customer feedback to help us direct valuable resource where it is most needed.'

HTH