Originally Posted by Starwood Lurker
You shouldn't have to tell the hotel anything in regard to your BRG claim. If you have lodged a successful BRG claim and Hotel Customer Service confirmed that it was legitimate, then the hotel will change the rate to reflect what you should be paying. If, for some reason, you arrive at the hotel and the rate is not changed to what Hotel Customer Service agreed it should be, then call Hotel Customer Service toll-free at 800-328-6242, reference your file number, and let them do the work on your behalf.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Thank you, William, for such a prompt reply. I'm glad that you straightened things out. The BRG people in their e-mail said to give a print out of their e-mail referencing the file claim to the front desk at check-in. If the rate is not as it should be, are you suggesting that I call the number you gave once I get into the room, or after I have completed the stay?