Originally Posted by UA1P
What happens if you have a standard Best Available Rate reservation which you submitted a BRG claim for, but they don't modify the rate online, instead leaving it up to the hotel? I have an upcoming reservation next week at a Starwood property in the Northeast, and I am the type of person who enjoys getting good deals but gets a bit embarassed at asking for the money off - this really is a good deal I'm getting - and would like to avoid the show of dealing with the BRG with the front desk person.
If I simply don't show my BRG claim number at check-in and wait until after the stay to contact the BRG people, will my claim be denied? Alternatively, if I check-in and then go down later in the day with my claim, saying that I forgot to give it earlier, can they still adjust my rate without having to change my room, etc. to do another check-in?
You shouldn't have to tell the hotel anything in regard to your BRG claim. If you have lodged a successful BRG claim and Hotel Customer Service confirmed that it was legitimate, then the hotel will change the rate to reflect what you should be paying. If, for some reason, you arrive at the hotel and the rate is not changed to what Hotel Customer Service agreed it should be, then call Hotel Customer Service toll-free at 800-328-6242, reference your file number, and let them do the work on your behalf.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]