Originally Posted by Lefty33
With Marriott the mix of company managed to outside managed is about 45% Company and 55% non-Company.
And as a former Company employee I can tell you that for some things it does matter a lot if the location is Company managed or not but on the issue of upgrading I personally have never seen or heard anything that would make that theory universally true. Naturally there are always renagade locations that will do what they choose but for the majority the issue of upgrading is left up to whatever the FOM, Rooms Controller, and the individual desk clerks decide to do.
I got upgraded yesterday. I think a lot does depend on the employee doing the upgrading...the front desk employee originally claimed that I would have to pay the incremental cost for the upgrade, and we had a polite but firm argument about what the policy was....he almost won with the old "I'd like to, but the computer won't let me" line, until one of his colleagues (whom I've been talking with for the past few months....whenever I'm in town) told him, yes, I was entitled to an upgrade.
The Computer magically and mysteriously allowed me to upgrade with no extra charge.