Originally posted by pitflyer:
BizJet, another excellent thought-provoking post. A few months ago I would have placed DL and CO fliers on the 'generally happy' list. But it seems recent changes on both airlines have really ticked some people off, leaving US and AA as the 'happy' airlines (in general again).
Of course this is very subjective, but I think most US frequent fliers are very happy, because if they weren't they could easily be flying someone else. Even those of us in captive hubs like PIT and CLT are happy except for the prices.
Way to go USAirways! I'll miss ya when you're gone.
With the exception of the three hubs (CLT, PIT, PHL), US Airways doesn't really have many cities where they are the main and only choice, unlike all the other majors. Most of the cities (xcept hubs) where US is big also has lots of other choices (WAS, BOS, Florida, etc.)
So US'ers have a choice, and I think the knowledge that they aren't captive (xcept the hubs) makes em happy. And even the captive pax are happy, as you say, since US offers a lot to be happy about.