Continental Airlines Wins SmartMoney Customer Service Award

Continental Airlines (NYSE: CAL - news) took top honors in the first Customer Service Awards given by SmartMoney magazine, a Wall Street Journal publication published by Hearst Communications and Dow Jones & Company, in its July 2001 issue.

The Customer Service Awards identified a winner in six categories: airlines, luxury automakers, hotels, Internet service providers, rental car companies and wireless phone carriers. The magazine compiled the rankings from its own research as well as industry data, such as on-time records for the airlines.

The article cited Continental's friendly employees, on-time record, OnePass frequent flyer program and customer service response time as some of the reasons the airline ranked at the top.

``With the overall best on-time record in the business, the airline has managed to avoid many of the customer-service problems that arise during delays and cancellations,'' said SmartMoney.

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