My biggest gripe is that since I hit PC again this year, my car was ready one out of twelve rentals so far this year at my Manhattan location when they were supposed to be ready due to the gold service! Half of the times they have to bring something downstairs on their elevator, then clean the car, and it generally takes about 15-20 minutes. It is very frustrating to say the least. To top it off, I have only been offered an upgrade when they were out of full size cars and were trying to stick me with a stupid Buick (no thanks!), and I voluntarily downgrade to a mid-size car. Also, four times this year, the car has had less than 6/8 of a tank when it was supposed to be full. I had excellent service until this year and unfortunately, my regular employee who knew me and took care of me when I was only 5 Star last year, switched to a new location. Unfortunately the new employee at this location is terrible! In my experience, at least at my local edition, it is all dependent on the employees and not the level of status.