The point of this topic is that we should not have to try our luck at getting an agent to upgrade an eligible itinerary. The agents should be able to determine simply by looking at the PNR if EUA ran and attempted an upgrade or if the reservation was somehow skipped. If skipped, the agent should then be empowered to upgrade the itinerary if seats are available.

I am ok with the fact that I may not receive an upgrade, but I am not ok with the fact that as the system currently exists, there is no verification method that the upgrade was even attempted. A simple notation in the PNR that EUA ran would solve this problem. If we can send CO a note requesting this system enhancement, it will make the agent's job much easier and clarify the issue for all involved.

CWPFLY