Originally Posted by wahooflyer
The one time I was running late for my JetBlue flight at LGB (and got the mark of haraSSSSment on my boarding pass too) a customer service supervisor actually came down to the security checkpoint, helped me with my luggage, and put me onto the flight immediately before the door closed.
Another time, I called and asked a phone rep what would happen if I missed my flight completely, and she said I could stand by for a later flight at no charge.
I love JetBlue's customer-friendly policies, but with an inferior frequent flyer program I have no incentive to fly them.
This is not unique to jetBlue.
I was in a security line at Bradley International Terminal at LAX and was going to miss my flight to Australia. We sent someone up front and there were representatives from all of the airlines with flights heading overseas - Qantas, Korean, Cathay, etc. - waiting to escort their passengers through security if they were going to miss their flights.