Originally Posted by JDiver
One thing I do that seems to help in at least some instances is to take the time to add my comments in the notes section of the booking. E.g. "HHonors Diamond VIP #123456. Pls. hold for poss. late arvl. Pref..." etc. Tends to reinforce the information... and I'm just trying to do my job as a customer by making it easier for them to do their job.
You know, actually, that's a REALLY good idea. And when you put it that way, all polite, it doesn't make us resent you for your status. ^
(You would not believe what I went thru tonight to not walk a Diamond... Let's just say... team effort leads to positive results for everyone.
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