Originally Posted by wahooflyer
The one time I was running late for my JetBlue flight at LGB (and got the mark of haraSSSSment on my boarding pass too) a customer service supervisor actually came down to the security checkpoint, helped me with my luggage, and put me onto the flight immediately before the door closed.
Another time, I called and asked a phone rep what would happen if I missed my flight completely, and she said I could stand by for a later flight at no charge.
I love JetBlue's customer-friendly policies, but with an inferior frequent flyer program I have no incentive to fly them.
thats incentive enough for me....i have an odd inkling that with a credit card or something else to earn pts faster, true poo will become better...we shall see i guess.