I never thought the day would come but alas I was just informed that my job was being sent to Bangalore, India which leaves me out of a job with my current employer.

My role was a program manager role where I:
Managed a global program across 7 international sites and 1600+ individual agents in the development and support of a global quality program for the customer care phone support organization. Performed as a liaison between customer care, quality office, and cross-functional support teams on the development of quality audit content and plan execution. Presented at senior management and program staff meetings regarding project status.

Key Accomplishments:
• Recovered an underperforming program by redesigning, integrating, and motivating the site and cross-functional teams through the creation and execution of a new audit strategy in less than 4 months
• Led the development and creation of an audit form and strategy that incorporated critical business elements into the rep-level audit process providing for direct feedback opportunities
• Successfully launched re-designed program and transitioned role to an international workforce with on-time delivery and execution against transition plan

Sorry to post part of my resume but I wanted to make sure that if someone was going to reply back I wanted them to know what I had most recently done and I think my resume says it better than I can re-word it

I am currently in school (University of Phoenix - Online) working towards my Bachelors in Business Management and have about one year left on that. I hold a Six Sigma Green Belt certification and am famaliar with JMP and stats/advanced methods.

Obviously travel is not a problem and nor is relocation; I live in Austin, TX now but am willing to consider moving anywhere really, you only live once!

So, if anyone is interested please contact me via Flyertalk or email me directly at (email disguised so BOT programs cant spam me): corey78 at grandecom dot net.

Thanks so much for your time/consideration!

--Corey