Having to deal with the baggage claim customer service center in Central America for the last four months has been a real treat to say the least. After closing the call center in Pitt. in order to save money, it has been frustrating to say the least having to spell every single word to the baggage center rep's.

Having vowed only to fly USAir when I had little other choice, I needed to phone last evening to make a change to a reservation. Similar to my experience with the call center rep., I was connected to a minimally English speaking individual who had no concept of what he was doing. I must have been placed on hold at least nine times before I finally thanked him, hung up, and called back. My next call was received by a young lady who also lacked a grasp of the English language. She told me that my full fare first class ticket could not be changed. Given my height of frustration I concluded that call and tried for a third time. Fortunately, I received some one who spoke English and was able to assist me.

I guess saving money to USAir means reducing the level of service below what it previously was, which was mediocre at best. Keep in mind that I fly out of Philly which should speak volumes to the level of service I have come to expect.