Originally Posted by DrivingRain

I've been renting at a once per week clip for the past 6 months or so and I NEVER (I mean NEVER) have gotten an upgrade to a G Class car through the Centurion CDP.

The reason? Not availability...just because the people in NYC, IAH, GSO, DCA, etc. etc. do not know what the code is.

When I walk all the way back to the booth to have them correct it the response is usually,

Hertz: "You got a 1 class upgrade and that is all you are entitled to"
Me: "No, I am entitled to G if I book intermediate on the Centurion CDP"
Hertz: "Are you a PC member?"
Me: "No, I use the Amex Centurion rate code that entitles me to better benes in some respects than PC...including an upgrade to G"
Hertz: "I never heard of that before"

I now bring my Centurion benefits mini-book with me to point out this fact and it still generates little results. Even if it did, I am tired of having to walk all the way from my car back to the counter an then back out again. They should get it right the first time.

This happens EVERY TIME and I am sick of it.

Does anybody know hat the best course of action is to get some results?