Just made a reservation at the ROS in Bangkok and soon after called up reservation to put in my request for a suite upgrade.

I was effectively informed by the reservation desk that they have a policy (implemented two years ago) not to upgrade PLA members who are staying there for the first time. We would only be getting a upgrade to the next best room, and not the best available room i.e. a suite.

Has anyone had a different experience than this? Seems to be a practice contrary to the terms and conditions of SPG.

I'm planning to get as much info possible here before taking this up with the hotel manager.

Thanks.