FlyerTalk Forums - View Single Post - How long to re-deposit miles from cancelled award booking?

Apr 29, 2005 | 4:16 am

#8

House

Join Date: Mar 2002

Location: MEL

Programs: BA Gold; VA Velocity Gold; LH FTL; Marriott Gold; ICHG Platinum AMB; Hilton Gold

Posts: 5,393

Quote:

Originally Posted by MKB

Thanks for all the quick answers.

buckek2: By "Hotline", which number do you mean?

I've seen people on here talk of a Senator line, but I've been a UK-based Senator for 6 years and never been sent details of such a telephone number.

I'm calling 0870 837 7737, which is the UK telephone number listed for Miles and More on www.lufthansa.co.uk. Is this the right place to call? The person who I spoke to today said the reason miles would take several days to re-credit was because the paperwork had to be sent to Germany.

Martin

The letter that came with your SEN card whould have an outer London (0208) phone number printed at the top as your "Service Centre" number. That is your SEN hotline and wil get you through either to the local M&M people at LHR, or to the SEN staff at the main European call centre, depending on the time of day.

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