Well there has certainly been some lateral thinking going on at Tesco Mobile since my email to them yetserday, telling them that Clubcard wont add the points without action on their part (which ought to involve sending a file over to Clubcard).

First this morning :-

"Good morning,
Thank you for your e-mail, we are still looking into your query and are currently trying to find a solution for you. [ ] Thank you for your patience in this matter.
Regards" [Smilie added]

And now, finally the solution :-

"Good afternoon,
Thank you for your e-mail, as the clubcard team are saying they cannot add the points without confirmation from ourselves we will resend the original file to them. Your points should show later next week.
Regards"

I wonder how many man hours they spent working that one out. More importantly, how many of them do we think it would take to change a lightbulb ??