AAPlatinum - I only have part of an answer to your question. I don't believe that you will ever be able to receive an award seat on an NW/KL codeshare using OnePass miles unless all segments are NW coded. If any segment is KL coded, nobody will be able to get the seat for you. If all segments are NW coded, all I can suggest is persistence on your part until you find out if there really are any seats and if you can get one of them. Call, call again. And again. And again.