Thank you, William. I'll do just that and follow-up with the hotel and Starwood customer service.
Originally Posted by Starwood Lurker
Regrettably, you would have to ask them that yourself. I have posted the official response and that is all I am liberty to say regarding this matter.
Again, the call to action is to first contact the hotel. Where it goes from there is anyone's guess.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]