Originally Posted by Always Flyin
This situation is completely unacceptable.
William: Starwood has failed to address why it is that Orbitz is honoring the rate as booked, while Starwood is not. Why is that?
I note that Starwood's own web site unequivocally states:
Does Starwood not mean what it says?
Found at
http://www.starwoodhotels.com/bestrate/index.html
Regrettably, you would have to ask them that yourself. I have posted the official response and that is all I am liberty to say regarding this matter.
Again, the call to action is to first contact the hotel. Where it goes from there is anyone's guess.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]