Has anyone heard from COOL since submitting the initial survey?

Yep, Harold! So far Lurch and I have. And, I'm sure a few others who haven't posted yet. We just got the email giving us the link to the new site yesterday.

I tried four times to purchase a ticket. I could not accomplish it, and what did work was slow. I called the help number but they could not help me because their computers were down. I e-mailed them twice to complain but no response. Has anybody got it to work?

Lurch, I haven't tried to purchase a ticket yet. But I did try to save an itinerary, and it did a lousy job...only showed 3 of 4 segments. And yes, it was slow! And the beta site has even fewer features than the regular site. For those of you not in the beta test, you're not missing anything...at least for now.

But, having beta tested before, this is the way beta tests work. They usually start out with a buggy product lacking many of the features of the final product. Eventually they clean out the bugs and add the features...except for Microsoft, of course. They release the buggy product!



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