This kind of service is the norm as opposed to the exception at EWR these days. I am so sick of the staff there that I would rather fly in and out of LGA through IAH even if I can fly direct into or out if Newark. Somebody from Smith St. needs to go up there and start kicking some a$$!

That being said I would write a letter to LK. If they receive enough complaints surely they will do something......maybe.......eventually