mauld:

Sorry about the hassle. A disappointing response from CO. Glad the PClub person went to bat for you. It's always nice to have someone in your corner.

cameraguy:

A good point. Anyone with any perception and concern for the customer's situation (a top customer) would see that the rule need not be absolute.

Also, this no upgrade rule is poor on the customer service side; I bet that it was largely done away with because of agent complaints.

JL2