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Old Apr 22, 2005 | 4:48 am
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Gnopps
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20 Years on Site
 
Join Date: Jan 2003
Location: HEL
Programs: STE+, used to be with TK but left due to their corruption and political ties
Posts: 4,533
Ethics and damaged baggage

Some months ago I moved to Austria, and got my bags 5 days after I arrived at my destination. One of the bags, or rather a suitcase, had been damaged. Some plastic had been broken off, there were torns (you could easily see it had been dragged upside down) and the lock took 20 minutes to get open, though afterwards it functioned better again. The suitcase was only two months old and it was the third trip I used it on. It is a medium brand, not top of the line but also not the cheapest.

I took pictures of all this and sent to the airline.

A month after my arrival I took a partner airline using the same suitcase. On arrival it had been even more damaged. This was a damage that was new, this I was pretty sure of since I had examined the suitcase when I got it back from my first trip. Though I can not be 100% sure. I went to the luggage-office and immidiately recieved a replacement suitcase of the same model. The new suitcase seems to be a bit cheaper made, though I don't know this for sure. I like my first one better. But decied to store my first suitcase and try the second. Though still useable, the first suitcase is now stored in another country where I can not access it until the summer.

This week I recieved a response from the first airline, asking me to send the reciets on how much it had cost to repair my first suitcase. But I have not had it repaired.

My problem is this:
I have already gotten another suitcase to replace my first one. Should I still make claims from the first airline?
If yes, how do i do that? I will not be able to repair it until the summer, and even so, I'm not sure if it is worth the hassle.

Any comments on this?
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