Does anyone have experience with what happends after the investigation is conducted?
BELOW IS THE RESPONSE FROM THE CUSTOMER SERVICE REP:
Dear,
Thank you for your recent message to Starwood Hotels & Resorts Worldwide. I welcome this opportunity to assist you.
Starwood Hotels & Resorts Worldwide has a company value where we succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence in our service and meeting customer satisfaction. Through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travelers.
Please be assured that Starwood Hotels & Resorts Worldwide and Starwood Preferred Guest strive to maintain the highest quality of customer service, this experience is not the standard but an exception. We hope that you would allow the opportunity to make this up to you, by serving your travel needs in the future.
I have added you comments from the XX of Month 2005 to file XXXXXX. As advised you should expect a response within 10 days.
As for your stay on the XX of Month 2005, I have opened a Corporate Services File and have forwarded it to the hotel's General Manager on your behalf. The matter that you brought to our attention will be fully investigated and you will be contacted within the next ten days. Your file reference number is XXXXXXX.
We appreciate your patronage of Starwood Hotels and Resorts Worldwide. Should you have any further queries, please do not hesitate to contact us at
[email protected] quoting the above file number.
Best Regards,
Jeremy Davie
Specialist, Hotel Corporate Services Department
Starwood Hotels & Resorts Worldwide