Originally Posted by whirledtraveler
Well, in fairness, reasoning isn't part of the job description for either position. The difference is really that McD's recognizes that it is a customer service organization and the TSA doesn't.
True. And again, in fairness, I have had (in the same day, at the same airport, no less) TSA customer service outshine McDonalds, and vice versa.
Both groups of people have the ability to make things go smoothly when meeting or exceeding their job expectations, and turn things to hell when they fall short, no matter how much mental heavy lifting is required.