EUA is not a benefit. It is a promition to reward the best customers. It is a "free" good provided by CO. While it is probably considered a "right" by those silver and gold who tried hard to reach the elite level and expect it, please keep in mind that no other airlines offer upgrades for the same flying efforts without costs. So when you compare apple with apple, some complaints we see here may become moot. I have already flown 2 Platimum worth (150,000 miles) this year. And I appreciate the fact that CO is finally making an effort to ensure their best customers will have first priority to get a better seat. (I often got caught while traveling on CO and on partner airlines coming back to US and LOST the chance to call in in advance for an upgrade.) That's why they have my loyalty and my travel dollars. To stay consistent with the topic. 1 for 1 on domestic route so far.

[This message has been edited by TheAuditor (edited 11-22-2000).]