Originally Posted by kyushuman
About 3 weeks later, I got a personalized apology letter from CO which included a $250 voucher toward the purchase of a future CO ticket. Glad they responded, makes me more likely to try out CO again this year.
That really is very nice and generous of them. I was flying in United First from SIN to NRT and my inflight entertainment didn't work. Customer relations sent me a $200 certificate.
VERY NICE REPORT!