Originally Posted by holland
I wouldn't be at all surprised to find notes for every piece of compensation you're given for every complaint letter you write in. It's not inconceivable that by the time it gets to LK, a scanned image of your complaint letter (if there was one) is attached to that record. Disk space is cheap.
Wow so for the dozens of letters (most good, maybe 3 bad) and the $50 voucher I got they are keeping tabs on it? I wonder if they still have records of the 777 model then sent me back like 4 years ago... or of the flowers they sent my mother once... Man those were the days...
-Vincent