Originally Posted by holland
I wouldn't be at all surprised to find notes for every piece of compensation you're given for every complaint letter you write in. It's not inconceivable that by the time it gets to LK, a scanned image of your complaint letter (if there was one) is attached to that record. Disk space is cheap.
For incidents involving compensation the airlines keep long-term files that they share with each other on request.
I once sat in on a civil proceeding in a NYC court where a woman was suing an airline for compensation after losing her luggage. She claimed she had $10k worth of clothes in her bags, had purchased excess insurance from the airline at checkin, and had the receipts to prove it all. The airline's response? "That's funny, she lost the exact same clothes at least twice before!"
Yep, the receipts the passenger had submitted to "prove" what she lost were
identical to receipts she had submitted to
more than one other airline on previous occasions going back 5-10 years. The airline had obtained copies of them from the other airlines' files. I was surprised that woman didn't go to jail for fraud--let alone had the chutzpah to file a lawsuit against the airline!
Moral of the story? Fraud doesn't pay.