Originally Posted by holland
...and any database worth it's salt can have a text-input field, so it's very likely there's a spot in there for "Notes" or "comments". Makes you think twice about chewing someone out over the phone, eh?
True, but if access is managed reasonably, it would have to get to a reasonably high level before someone can enter something permanent about someone. Larry probably can (or can have someone do it), but I would assume that an ordinary disgruntled CSR can't put a mark in your "permanent record." Your PNR, sure, but not in the customer record.