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Thread: Promised Upgrade for Accident In Flight, Now They Seem to have forgotten! Any Advice
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Old Apr 17, 2005 | 9:32 am
  #4  
dhuey
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You have a good attitude about this. Indeed, I wouldn't blame NZ in this instance, either.

Perhaps others here can address your question better than I. In the future, if you get such a nice offer from a FA/pilot, the key is to get their name. Something like "that's so nice of you! I'd like to write customer service a letter about how well you treat passengers -- may I have your name for that?"
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