Hi

I did not make any claim against the airline as the actions of a stupid passenger that does not clean up their own breakage should not be held against the airline, lets face it they cannot be expected to inspect the toilets after every use!,

Yes if I knew who the passenger was who was lazy enough to cause the incident that would be a different matter.

I just feel let down by AirNZ in as much as they made an unsolicited gesture which I appreciated and then a few months later deny all knowledge of it, and the CS dept just brushed off my call as a nusience to them, "Well its not on the record so nothing to do with us! attitude"

I am sure it is too late to do anything this time, but just wondered if there was a way of getting past first line customer support (I called the UK Freephone number it seems to divert to a main support centre in NZ)!

Cheers

Richard