Hi

on a previous AirNZ flight from AKL to LAX I suffered a fairly bad cut

"A previous passenger had left a broken wine glass in the sink in one of the toilets, when I went to clear the sink thinking it was just water and I cut my hand requiring several stitches"

The crew made a report of the incident and AirNZ CS were informed and I was made an offer of a Return Upgrade on a space available basis on my next AirNZ trip,

I booked my next trip and called Customer Services to enquire about using my upgrade, but now they have no recall of this or the offer of the upgrade.

My mistake but I never asked for anything in writing assuming that it would all be electronically stored in the system,

Can anyone suggest any department I could speak to at AirNZ, I am based in the UK at the moment and my upcoming trip is in 5 day LHR-LAX-AKL-CHC and back

Any help appreciated

Thanks

Richard